Case study

SAP SuccessFactors

Learn how McDonald’s UAE Serving Up a Satisfying Experience for Employees and Candidates. Emirates Fast Food Company (McDonald’s UAE) operates McDonald’s restaurants in the United Arab Emirates. It seamlessly operates in more than 185 restaurants across emirates to deliver consistent dining experience to its customers. The organization relies on a young, highly diverse workforce made up of 25 nationalities who are supporting and serving customers 24 hours daily.

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Satisfying Experience for Employees and Candidates

Learn how employee first creates stronger customer satisfaction at McDonald’s UAE.

In this case study, we will discuss about how employees first can create a stronger customer satisfaction at McDonald’s UAE. Leveraging SAP SuccessFactors as a key HR solution to faster time to value employees. Increasing HR processes by 40 times and boosting the speed by 75% for employees reviews.

Satisfying Growing Appetite for Convenient,
Digital HR Services

“With SAP SuccessFactors solutions, we can deliver a consistently excellent experience for employees at all our restaurants, so they can deliver an equally great experience to customers.” Binay Moktan, HR Director, Emirates Fast Food Company LLC

Digital HR Services 

Emirates Fast Food Company LLC’s workforce is young, diverse, and highly distributed – 65% of employees are aged 22-28 and they work at more than 185 restaurants across the UAE. Paper-based, manual HR processes were inefficient, and disparate policies made it difficult to manage HR effectively and deliver a consistent employee experience.

With the SAP® SuccessFactors® Employee Central solution, Emirates Fast Food Company centralized, standardized, and optimized HR processes based on proven best practices. The organization benefits from a single source of truth, instant access to employee data, automated approval workflows, and enhanced reporting capabilities – all available on the go, anytime, anywhere via the SAP SuccessFactors Mobile app. This has reduced the number of phone calls that store managers have to deal with by 75%, dramatically reducing administrative workload.

Contact us and learn more how McDonald’s striving through leveraging intelligent solutions and keeping employees growing, educating and elevating them throuhg their career path

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HR Digital Transformation